Shipping policy

Due to our unique customization process, we do our best to process, fulfill, and ship all orders within 3-5 business days of when the order is placed.

Domestic Shipping

Customers will have the option to ship their package via USPS or UPS. The buyer is responsible for shipping costs associated with orders under $100. Shipping rates are calculated based on the size and weight of the package along with the location it's being shipped to at the time of checkout. All orders $100+ automatically qualify for free shipping in the contiguous U.S.

Please note: We are unable to ship to P.O. boxes, APO and FPO addresses, and internationally at this time.

Holiday Shipping Deadline

To ensure your order arrives before December 24th, we ask that you place your order by December 10th at 12:00 pm CST. Any orders placed after the 10th may not be guaranteed to reach their destination before the 24th.

Missing Packages

If you receive an email stating your package has been delivered but it's not at your door, we recommend checking around the outside of your home as well as your mailbox first. Also check with your neighbors, doorman, or apartment mailroom if they may have received it for you. If your package has not been located/delivered after 3 business days, please reach out to us at hello.onorebotanicals@gmail.com with your order number; we'll file a claim with the courier to launch an investigation and take the next steps to resolve this for you.